Frequently Asked Questions

Absolutely not! All of our work is done right here in Australia. You will have our mobile number, direct email address and a complete open door policy. Once you engage with us we are your partners in business and we want to have complete oversight of how your digital marketing strategy or web design project is progressing.

A number of our competitors have been known to outsource their work to web design companies based in India and Sri Lanka to save on costs and increase their profit margins. Often the person you speak to on the phone will have little to nothing to do with the design of your website. We think that’s impersonal and not the service you deserve.

Here at 3am, we love working with the WordPress Content Management System (CMS). As the name suggests, this will allow you to manage your own content.

It is relatively easy to learn, or we can provide training, and will give you the control over your website that you desire. We don’t want to change your opening hours, or add a staff member profile, for you. We would much rather you spend your dedicated marketing budget on something with more bang, that will test our limits.

Of course, we do. We are here for you and your business along every step of the way. We want to be part of your start-up, rebrand, growth stages and ultimately, business success. From minor website changes to entire digital marketing strategies, we’ve got you covered.

If you’re needing a more long-term solution with the potential of getting us in-house on a regular basis, check out our Virtual Marketing Manager program.

Typically when you commission 3am Ideas for your web design or digital marketing project we send you a proposal and estimate drafted from the information you have provided us.

We then usually invoice you a 50% deposit on your initial project to get started. Cashflow a problem? No problem! We also have payment plans, which we never charge interest on.

Either way, for us it is more important to get your business started, so you can get growing.

Our Search Engine Optimisation packages are the only ones we offer that have a minimum commitment period. Due to the nature of SEO, things we do today might not show results for several weeks, so a little bit of patience and faith in the SEO magic is required.

Rest assured you’ll always be provided with on-going reporting and feedback via our 24/7 Dashboard, so you always know what’s going on.

To a certain extent we do. However, we are talking about your business or company here. Your brand, your personality and genius idea. So, it seems only right that at least a part of the content is written by you and subsequently edited by us. This means we really capture your online voice and portray that your prospective new customers.

You don’t really want our interpretation of your business. We do have access to a network of wonderful copywriters, so if you ever get stuck or a creative block we are here to help.

The price of a website varies and highly depends on your requirements, your goals and expectations.

Typically, however, small or startup businesses tend to spend between $1,500 and $3,000 on their site. Larger organisations with a lot of information, or online stores, are spending in the vicinity of $4,000 and top-end companies, well, let’s not go there; but we can handle those projects as well.

We are the small and startup business specialists, we realise that a high marketing budget might be hard to justify, especially if you have seen only very little ROI previously. We have solutions that can be implemented in stages that will grow with your business. After all, Rome wasn’t built in a day.